Once a business trusts Ludi with day-to-day conversations, the natural next step is deeper integration — bridging your own booking systems, CRMs, and backend records. This is the chapter we're building now, with early access going to current customers first.
Generic chatbots are built for e-commerce FAQs. They fall apart the moment a real customer asks something that needs context, compliance, or judgement.
A patient, a shipper, or a client messages at 9pm. No one answers. They call your competitor — or worse, they stop trusting you.
"Where's my shipment" or "is this covered by my plan" can't be answered by a bot trained on the open internet. It needs your actual data.
In healthcare, law, and accounting, a hallucinated answer isn't a bad review — it's a compliance incident. Generic AI doesn't know the difference.
Each of these industries needs more than fast replies — they need Ludi to reach into the systems that run the business: booking calendars, insurance panels, case files, contractor rosters. This is the integration layer we're building, informed by what current customers ask for most.
Private Healthcare & Aesthetics. Patients need human-like reassurance before they book — generic bots fail the moment a question touches insurance, downtime, or a procedure detail. High-trust, appointment-heavy, zero room for a cold or wrong answer.
Handles complex scheduling across practitioners and rooms, answers insurance and coverage questions from your actual policy documents, and triages urgent symptoms to a human — with a tone trained to reassure, not just inform.
Specialized Logistics & Supply Chain. "Where is my order?" is the most-asked, least-resourced question in SME logistics. Teams are non-technical and overwhelmed, and the data lives across three messy systems no customer should ever see.
Bridges your backend tracking data — however messy — to a single WhatsApp conversation customers already trust. Proactively pushes delay alerts instead of waiting for the "where is it" message.
Professional Services — Law & Accounting. High-value, low-volume, high-compliance work. Firms are terrified of "generic" AI hallucinating an answer that looks confident and is wrong.
Answers strictly from your own engagement letters, precedent files, and client documents — never the open web. PDPA-compliant by design, with every answer traceable back to its source document.
B2B Service Providers — Facilities Management. Hundreds of contractors, one small ops team. Training and re-training contractors on site-specific procedures is the bottleneck that caps how fast you can grow.
Onboards new contractors over WhatsApp, answers site-specific procedure questions on demand, and flags the gaps in your SOPs that contractors keep asking about — so your knowledge base improves itself.
We're not building this in a lab and shipping it cold. The integration layer is being shaped directly by current customers who've told us what they'd connect first.
We're collecting the specific systems — booking platforms, CRMs, case management tools — that current Ludi customers most want connected.
A handful of current customers get first access to each integration as it's built, with direct input into how it works before wider rollout.
Once proven with pilot customers, each integration becomes available across the customer base — still concierge-configured, never a DIY setup.
These are the existing benchmarks from current Ludi deployments today — the integration roadmap above is what extends them into backend systems, insurance panels, and contractor rosters.
Plenty of tools answer messages. Fewer are built to eventually disappear into your actual booking system, case files, or contractor roster — and stay PDPA-bound while doing it.
| Capability | Ludi (roadmap) | Intercom | Tidio | CustomGPT |
|---|---|---|---|---|
| Concierge-built integration (no DIY setup) | ✓ In design | ✗ | ✗ | ✗ |
| WhatsApp outreach automation | ✓ | ✗ | Partial | ✗ |
| RAG on your own documents | ✓ | ✗ | ✗ | ✓ |
| Multi-model AI failover | ✓ | ✗ | ✗ | ✗ |
| PDPA-native (Singapore) | ✓ | ✗ | ✗ | ✗ |
| Mobile-first design | ✓ | Partial | ✓ | ✗ |
We haven't finalized integrated pricing — it'll depend on the systems being connected. Current customers in early access help shape this directly.
15 minutes with our team. Tell us which systems matter most to your business, and you'll be first in line when that piece is ready.
Register early-access interest